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Frequently Asked Questions

About your Club Hockey Canada membership

  • Q: What kind of benefits does my Club Hockey Canada membership give me?
  • A: As a member of Club Hockey Canada, you have exclusive access to our online store where you can shop and earn PUCK BUCKS which can be redeemed towards your hockey expenses. Your membership also gets you access to exclusive online benefits once you activate your membership and create an online account.

  • Q: Why did I/members of my household receive a card(s) in the mail from Hockey Canada?
  • A: All children and adults, who are registered with Hockey Canada to play, coach or officiate hockey, including Canlan adult recreational players, as well as the parents / guardians of all registered children under the age of 18 are automatically enrolled in the Club Hockey Canada program. Hockey Canada has information including mailing address for all registered members as Hockey Canada is the sole governing body for amateur hockey in Canada. In co-operation with the thirteen provincial Branch Partners, the Canadian Hockey League and Canadian Inter-University Sport, Hockey Canada operates hockey programming across Canada.

  • Q: What can my young child do with his/her Club Hockey Canada membership?
  • A: If your child is under the age of 13, a parent / guardian will have to confirm his/her membership activation and creation of an online account for the child. When your child, who is under the age of 13, activates their membership and attempts to create an online account, they will be asked to provide a valid parent / guardian email address.
    An email will be sent to the parent / guardian and the parent / guardian will be required to click on a link in the email to confirm their child’s membership activation and online account creation. If you grant your child permission, they will have access to exclusive online benefits as well as and other hockey content. They will not be shown any advertisements from Hockey Canada or its sponsors.

  • Q: Someone in my household that plays hockey did not an invitation to join Club Hockey Canada. What should I do?
  • A: You can activate members of your household on the home page of your Club Hockey Canada account. Select the member you wish to activate and an email will be send to them inviting them to join.

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TeamHub

General

  • Q: What is TeamHub?
  • A: TeamHub is Club Hockey Canada’s FREE online team management tool, designed to be used by hockey teams to manage their roster, to create and share their game, practice and event schedule, to communicate and share information with one another, and much more.

  • Q: Who is TeamHub for?
  • A: TeamHub is for team managers, coaches, parents, and players. Individuals who manage hockey teams will find TeamHub to be an excellent way to stay organized and manage all aspects of team administration. Team participants will enjoy easy access to their team’s schedule and communications from their team, all in one, easy-to-use place.

  • Q: How do I get access to TeamHub?
  • A: TeamHub is 100% FREE to all Club Hockey Canada members. If you are currently registered to play (or are the parent of a player), coach, or officiate hockey, then you are a member of Club Hockey Canada. You simply need to activate your Club membership TeamHub is also available to anyone who receives an invite to join their team on TeamHub from their coach/manager.

  • Q: What team management features does TeamHub have?
  • A: Current TeamHub features can be accessed online or on your smartphone and include roster management, team messaging, team calendar of events (all downloadable to your personal calendar), team stats, photo sharing, and integration with Google Maps for arena locations across the country. We’ll be continuing to add features and make improvements, and your feedback will help to determine what we add next.

  • Q: What languages does TeamHub support?
  • A: English and French

  • Q: Are our Team details private and secure?
  • A: Yes. We will only share content or information you add about your team’s site on TeamHub with those individuals on the team. It is the responsibility your manager or coach to ensure that only team participants are invited to join the team. As with any social site, we will not share any team photos with anyone outside of the members of your team, however, we cannot prevent team members from capturing photos from your team’s photo page and sharing off the site.

  • Q: How do I get access to teams that I have joined?
  • A: Log in to your Club Hockey Canada online account and on your “Home” Screen, below the other members in your household (if applicable), you will see the list of teams you belong to. Select a team and you will be taken to that team’s TeamHub.

  • Q: How much does TeamHub cost to use?
  • A: Absolutely nothing. TeamHub is FREE to all Club Hockey Canada members, and players/parents who have been invited to join a team by a coach/manager. If you run into any issues you can call, email or live chat with one of our Member Support representatives.

  • Q: How do I join a team?
  • A: Either you can request to join a team or you will receive an invitation by email from your manager or coach to join a team. If you request to join a team, the manager or coach must accept your request before you are part of the team. If you receive an invitation from your manager or coach you will be prompted to click on a link in the email, then you will be directed to the Club Hockey Canada website and asked to log in. Once you log in, you will notice your team linked to your profile.

  • Q: How do I create a team?
  • A: Only a head coach, assistant coach, or team manager can create a team on TeamHub. To create a team you must log in and then select the “TeamHub” link in the navigation menu. On that page, you will see a button to “Find/Create a Team”. You will be asked to provide a few details about your team, select the “Create Team” button, and you are on your way.

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Invite

  • Q: How do I invite people to join my team?
  • A: This feature is limited to team members with appropriate administrative capability.
    Once you’ve created your team, you’ll want to invite players, parents, and other bench staff to join. Select the “Invite” icon within the TeamHub red navigation. Enter the email addresses of everyone that you’d like to invite to join your team and separate addresses with a comma. TeamHub will automatically send a pre-written email to all invitees with instructions on how to join the team. If you’d like, you can add in a personalized message in the “Message” field that will appear at the top of the invite email. You can preview the email by selecting the “preview button” below the “Message” field.

  • Q: If a team member has not accepted my invitation, can I resend it?
  • A: This feature is limited to team members with appropriate administrative capability.
    Yes, at the bottom of the “Invite” page, you’ll see a list of team members whose invitations are pending, or have not been accepted yet. A “re-send invite” button appears next to every one of those players. Select the button and another invitation will be sent to them.

  • Q: Who can join my team?
  • A: This feature is limited to team members with appropriate administrative capability.
    You can invite anyone to join your team. Current roles include Manager, Head Coach, Assistant Coach, Trainer, Assistant Trainer, Treasurer, Parent/Guardian, and Player.

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Roster

  • Q: What roles can I assign to people on my roster?
  • A: This feature is limited to team members with appropriate administrative capability.
    Current roles include Manager, Head Coach, Assistant Coach, Trainer, Assistant Trainer, Treasurer, Parent/Guardian, and Player

  • Q: What admin privileges are attached to the various roles?
  • A: A Manager, Head Coach, Assistant Coach, Trainer, Assistant Trainer, Treasurer, and/or Parent/Guardian can be granted admin privileges by the site creator, or by a member with admin privileges. When someone on the roster has admin privileges they can invite, merge or delete a player, view transactions, modify the member roster details, as well as grant other people admin privileges.
    Only the site creator (Super Admin) can appoint the first administrative privileges to someone on the team and they cannot lose their “Super Admin” rights unless they pass it along to someone else.

  • Q: How can I transfer team ownership and appoint administrative responsibilities to someone else on my team?

Transferring Team Ownership

  • A: This feature is limited to the person who originally created the team or by the Club Hockey Canada Member Support Team.
    Go to your team’s roster and select the “Edit Mode” button. Next, select the person that you want to transfer team ownership to. Under role, select the option “Super Admin”.

Appointing administrative responsibilities

  • A: This feature is limited to the person who originally created the team or by another member on the team with admin privileges
    Go to your team’s roster and select the “Edit Mode” button. Next, select the person that you want to appoint administrative responsibilities to. Under role, select the option “Admin”.

  • Q: How do I remove someone from my roster?
  • A: This feature is limited to team members with appropriate administrative capability.
    Go to your team’s roster and select the “Edit Mode” button. Next to the player you’d like to remove, select the delete icon (trash can).

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Messages

  • Q: How do I send a message to my team?
  • A: There are two ways to send messages to your team.
    The first way is by sending a message from TeamHub. Select the “Messaging” icon within the TeamHub red navigation. Populate the “subject” and “message” fields and then select those team members that you’d like to send the message to. You can select everyone on the team or only send to certain members.
    The second way is by sending an email from your personal email account to your team’s TeamHub email address. You can find your team’s TeamHub email address within the “Settings” icon (YourTeamName@teams.clubhockeycanada.ca).
    Note: only administrators can change the team email address. This email address acts as a distribution list to communicate with all members of your team. Send an email from your personal account to your team’s TeamHub email address and all recipients on your team will be sent the message. You must send from the email account that you have registered with Club Hockey Canada for this feature to work. If you are unsure of the email address you have registered with Club Hockey Canada, or would like to change it, select “My Account” then "Communication Preferences."

  • Q: Who can view team messages?
  • A: Whether messages are sent to the entire team or to select individuals, all messages can be viewed by all team members. All messages are posted to the team’s “Message Archive” located within the “Messaging” icon.

  • Q: Why can’t I send messages to my team from my email?
  • A: You must send team messages from the email account that you have registered with Club Hockey Canada for this feature to work.
    If you are unsure of the email address you have registered with Club Hockey Canada, or would like to change it, select “My Account” then “Communication Preferences.”

  • Q: Can I send a message to a select group of team members vs. everyone?
  • A: Yes. Select the “Messaging” icon within the TeamHub red navigation. Populate the “subject” and “message” fields and then select those team members that you’d like to send the message to. You can select everyone on the team or only send to certain members.

  • Q: Why are there certain members on my team that I cannot send messages to?
  • A: Members of your team can choose to opt out of receiving team communications. You will not be able to select those members who have opted out of receiving team messages.

  • Q: Can I use TeamHub Messaging to email my team using my personal email account (e.g. Microsoft Outlook, Gmail, Hotmail, etc.)?
  • A: Yes. You can find your team’s TeamHub email address within the “Settings” icon (YourTeamName@teams.clubhockeycanada.ca). Note: only administrators can change the team email address. This email address acts as a distribution list to communicate with all members of your team. Send an email from your personal account to your team’s TeamHub email address and all recipients on your team will be sent the message. You must send from the email account that you have registered with Club Hockey Canada for this feature to work. If you are unsure of the email address you have registered with Club Hockey Canada, or would like to change it, select “My Account” then “Communication Preferences.”

  • Q: Can I change my team’s TeamHub email address?
  • A: This feature is limited to team members with appropriate administrative capability.
    Yes. Select the “Settings” icon within the TeamHub red navigation and you will see your team’s email address. Everything before the “@teams.clubhockeycanada.ca” can be customized. Please note that you may not be able to customize to the exact address you want if that address has already been taken by another team. In that case you’ll need to select a variation – perhaps add a number to your team name to secure an email address.

Settings

  • Q: How do I opt out of team communications?
  • A: If you no longer want to receive email communications from your manager, coach or other team members, you have the option of turning off team communications. Select the “Settings” icon within the TeamHub red navigation and under your personal settings you can uncheck the box next to “Receive Team Messages”.

  • Q: How do I opt out to receive event reminders?
  • A: If you no longer want to receive event reminder emails, you have the option of turning them off. Select the “Settings” icon within the TeamHub red navigation and under your personal settings you can uncheck the box next to “Receive Event Reminders”.

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Calendar

  • Q: Who can schedule team events?
  • A: This feature is limited to team members with appropriate administrative capability.
    Only members with administrative capabilities can schedule a team event.

  • Q: How do I schedule an event?
  • A: This feature is limited to team members with appropriate administrative capability.
    Select the “Calendar” icon within the TeamHub red navigation. Select the “New Event” button to schedule an event. Event types include games, practices and meetings. Once the event is created it will appear on the team calendar, in every member’s personal homepage calendar, and every member of the team will be notified of the event (unless they have opted out of receiving event communications).

  • Q: Can I cancel or edit a scheduled event?
  • A: This feature is limited to team members with appropriate administrative capability.
    Select the “Calendar” icon within the TeamHub red navigation. Next, hover over the event (in calendar view or select the event in agenda view) to see the event’s details. Select “View Event” and then scroll down to the bottom of the event details. Select “Edit Event” or “Cancel Event”.

  • Q: Can I export/download calendar events from TeamHub into my personal calendar application (e.g. Outlook, iCal, Gmail)?
  • A: Yes. You can export your entire TeamHub calendar or a single event at a time.
    To export your entire TeamHub calendar to your personal calendar application, select the “Calendar” icon within the TeamHub red navigation, then select the “Download All Events” button. Depending on your browser type, you will either download or be prompted to download a Calendar.ics file that contains all TeamHub calendar entries.
    To export a single event, select the “Calendar” icon within the TeamHub red navigation, then hover over the event in your team’s calendar to see the event’s details. Select “Download Event” and, depending on your browser type, you will either download or be prompted to download a Calendar.ics file that contains that particular TeamHub calendar entry.

  • Q: If I have created an event, how do I know who is attending?
  • A: This feature is limited to team members with appropriate administrative capability.
    This is known as Player Availability. When an event is created, team members can log in to RSVP so their coach or manager can track attendance for a particular event. Please note that the RSVP default is set to “Yes” for attending. Members can change their RSVP to “No” if they cannot make it to a scheduled game, practice or team meeting.
    To check attendance for an event, select the “Calendar” icon within the TeamHub red navigation. Next, hover over the event in your team’s calendar to see the event’s details. Select “View Event” and on the right side of the screen you will see an attendance list split by “Bench Staff” and “Players”.

  • Q: Why can’t I find my local arena in the Venue list?
  • A: This feature is limited to team members with appropriate administrative capability.
    We have a large database of arenas and venues across the country, but it’s possible that your local venue is not in our database. To add a venue, type its name into the appropriate venue field and you will be prompted to add the venue if it cannot be found. Complete the form and if you choose to make the venue public, it will automatically be added to our database for future reference.

  • Q: When adding a venue, what is the difference between ‘Private’ and ‘Public’ Visibility?
  • A: This feature is limited to team members with appropriate administrative capability.
    When you add a venue and make its visibility public, that listing is added to our database so that all TeamHub users can select it when scheduling an event. It helps us to keep our database as up-to-date as possible for you. You may choose to add a venue and make its visibility private. In this case, the listing will only be visible to your team – for example, if you were to schedule a meeting at a residence, you would want to make visibility private so that only your team could see the venue address.

  • Q: Will I receive a reminder in advance of a scheduled event?
  • A: Yes. Depending on when you created the event, TeamHub will automatically email everyone on the team with an event reminder 48 hours in advance of the event.

  • Q: I belong to multiple teams. Is there a way for me to view a calendar of all hockey events across all of my teams?
  • A: Yes. On your personalized Club Hockey Canada homepage is a calendar of all hockey events across all of the teams you belong to.

  • Q: Multiple members in my household belong to multiple teams. Is there a way for me to view a calendar of all hockey events across all members of my household?
  • A: Yes. On your personalized Club Hockey Canada homepage you will find a calendar of all hockey events, across all of the members in your household. Above the calendar, you will see a list of all of the members in your household that belong to a team. You can check or uncheck any member to remove or add their hockey event schedule from your homepage calendar. This homepage calendar is handy because it offers you a consolidated view of all hockey events that are scheduled for members in your household.

Stats

  • Q: How do I enter or edit Game Results?
  • A: After a scheduled game has passed, you can enter the game’s results. Select the “Calendar” icon within the TeamHub red navigation and scroll down below the calendar to view “Past Events”. You can enter or edit game results here.

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Membership Activation

  • Q: How does Hockey Canada know my date of birth and/or the date of birth of my child/children?
  • A: When you register yourself or your child to play hockey with your local hockey association, you are also registering them with Hockey Canada, the sole governing body for amateur Hockey in Canada. A mandatory part of the registration process is to provide your child’s date of birth so they can be assigned to the appropriate level of play based on their age. Hockey Canada uses your date of birth or the date of birth of your child for the Club Hockey Canada program.

  • Q: Can I still receive benefits if I don’t activate my Club membership?
  • A: No. In order to receive benefits in the program you will have to activate your membership.

  • Q: I am a parent/guardian. How do I activate my Club membership?
  • A: Simply click on the link in the email you received from Club Hockey Canada asking you to activate your membership. If you did not receive an email, can you activate your membership by clicking on the activate you membership links on the Club Hockey Canada website,
  • Next, you will be asked to confirm your date of birth if you are registered with Hockey Canada or the date of birth the oldest child in your household that is registered to play hockey. Hockey Canada has the birth date of all registered players, coaches and officials as this is a mandatory piece of information required for hockey registration.
  • Once you are validated, you will be asked to confirm / enter some information about yourself and to create an online account for the website by providing an email address and a password.
  • You will then be emailed a confirmation to validate that we have your correct email address. Click on the link in the email and you are all done. Now you can log in to the website.

  • Q: I am a player, coach or official over the age of 18. How do I activate my membership?
  • A: Simply click on the link in the email you received from Club Hockey Canada asking you to activate your membership. If you did not receive an email, can you activate your membership by clicking on the activate you membership links on the Club Hockey Canada website,
  • Next, you will be asked to confirm your date of birth if you are registered with Hockey Canada or the date of birth the oldest child in your household that is registered to play hockey. Hockey Canada has the birth date of all registered players, coaches and officials as this is a mandatory piece of information required for hockey registration.
  • Once you are validated, you will be asked to confirm / enter some information about yourself and to create an online account for the website by providing an email address and a password.
  • You will then be emailed a confirmation to validate that we have your correct email address. Click on the link in the email and you are all done. Now you can log in to the website.

  • Q: I am between the ages of 13 to 18. How do I activate my membership?
  • A: Simply click on the link in the email you received from Club Hockey Canada asking you to activate your membership. If you did not receive an email, can you activate your membership by clicking on the activate you membership links on the Club Hockey Canada website,
  • Next, you will be asked to confirm your date of birth if you are registered with Hockey Canada or the date of birth the oldest child in your household that is registered to play hockey. Hockey Canada has the birth date of all registered players, coaches and officials as this is a mandatory piece of information required for hockey registration.
  • Once you are validated, you will be asked to confirm / enter some information about yourself and to create an online account for the website by providing an email address and a password.
  • You will then be emailed a confirmation to validate that we have your correct email address. Click on the link in the email and you are all done. Now you can log in to the website.

  • Q: Q: I am under the age of 13. How do I activate my membership?
  • A: Simply click on the link in the email you received from Club Hockey Canada asking you to activate your membership. If you did not receive an email, can you activate your membership by clicking on the activate you membership links on the Club Hockey Canada website,
  • Next, you will be asked to confirm your date of birth if you are registered with Hockey Canada or the date of birth the oldest child in your household that is registered to play hockey. Hockey Canada has the birth date of all registered players, coaches and officials as this is a mandatory piece of information required for hockey registration.
  • Once you are validated, you will be asked to confirm / enter some information about yourself and to create an online account for the website by providing an email address and a password.
  • Your parent / guardian will then be emailed a confirmation of your registration and will be required to click on the confirmation link in the email to validate your online account. Once this is complete you can log in to the website.
  • You will then be emailed a confirmation to validate that we have your correct email address. Click on the link in the email and you are all done. Now you can log in to the website.

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Online Account

  • Q: Should all the members of my household with Club memberships create an online account?
  • A: Yes, each member of your household should create their own online account. Different members in your household may have a unique online experience and will be presented with unique offers.

  • Q: How do I create a login for the website?
  • A: Creating an online account is part of the activation process.

  • Q: Does my login have to be an email address?
  • A: If you are over 13 years of age, your login must be an email address. This allows us to ensure we can email you if you forget your password.

  • Q: How do I know if I have already created a login for the website?
  • A: If you try to activate your Club membership and an account has already been created for you, you will receive a message letting you know that an account has already been created.

  • Q: Why do I receive an error message when I attempt to login?
  • A: It’s possible that you are entering an invalid username or password. You can reset your password by clicking on the “forgot password” link or you can contact the Club Hockey Canada contact centre at support@clubhockeycanada.ca.

  • Q: I forgot my password. What should I do?
  • A: If you forget your password, you can click on the “forgot password” link on the website. You will then be sent an email providing you with a temporary password so you can reset it.

  • Q: My child has forgotten their password. What should I do?
  • A: If your child, who is under the age of 13, forgets their password, they can click on the “forgot password” link on the website. The parent / guardian will then be sent an email providing a temporary password so the password can be reset. If your child is over the age of 13 the email will be sent to their email address.

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Club Hockey Canada Website

  • Q: How do I activate my Club membership
  • A: Activate your membership by clicking on the Activate Membership links on the Club Hockey Canada website.
    For more information on membership activation please refer to the Activate Membership FAQ section.

  • Q: Does my login have to be an email address?
  • A: If you are over 13 years of age, your login must be an email address. This allows us to ensure we can email you if you forget your password.

  • Q: I forgot my password. What should I do?
  • A: If you forget your password, you can click on the “forgot password” link on the website. You will then be sent an email providing you with a temporary password so you can reset it.

  • Q: My child has forgotten their password. What should I do?
  • A: If your child, who is under the age of 13, forgets their password, they can click on the “forgot password” link on the website. The parent / guardian will then be sent an email identifying their child’s temporary password so the password can be reset. If your child is over the age of 13 the email will be sent to their email address.

  • Q: How do I know if I have already created a login for the website?
  • A: If you try to activate your membership and an account has already been created for you, you will receive a message letting you know that an account has already been created.

  • Q: Why do I receive an error message when I attempt to login?
  • A: It’s possible that you are entering an invalid username or password. You can reset your password by clicking on the “forgot password” link or you can contact the Club Hockey Canada contact centre at support@clubhockeycanada.ca.

  • Q: Can I update the address or other information that is associated with my Club Hockey Canada membership?
  • A: In order to update the address information associated with your Hockey Canada membership you will need to inform the local hockey association you are registered with. In order to update other information associated with your Club Hockey Canada membership, you can visit the Manage Account page on the Club Hockey Canada website.

  • Q: Can I change the registered member’s name?
  • A: No, but you can put in a request for a Club membership by contacting us here support@clubhockeycanada.ca.

  • Q: Will my child be exposed to advertisements on the Club Hockey Canada website?
  • A: No. Hockey Canada has a strict policy on not advertising to minors under the age of 13.

  • Q: Who has access to my child’s information on the website?
  • A: Limited information on your child is only shared between household members.

  • Q: Can my child post pictures or other content on the website?
  • A: Your child will be able to upload a picture and enter their hockey number on the website. When you log in to the website you will always have a view into the content your child has posted online.

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Shop Online & Earn

  • Q: What is Shop Online and Earn?
  • A: Shop Online and Earn allows you to buy gift cards and other merchandise on the Club Hockey Canada website. When you buy products on the website you earn “PUCK BUCKS”. The amount of PUCK BUCKS you earn varies depending upon the product(s) you are purchasing. When you are shopping online, each product you see will show you how many PUCK BUCKS you earn. The PUCK BUCKS you have earned can subsequently be used to off-set hockey registration fees or team fundraising obligations. 1 Puck Buck equals $1

  • Q: What are PUCK BUCKS?
  • A: When you shop online at www.clubhockeycanada.ca, you earn PUCK BUCKS. The amount of PUCK BUCKS you earn varies depending upon the product(s) you are purchasing. When you are shopping online, each product you see will show you how many PUCK BUCKS you earn. The PUCK BUCKS you have earned can subsequently be used to off-set hockey registration fees or team fundraising obligations. 1 Puck Buck equals $1

  • Q: How do I earn PUCK BUCKS?
  • A: You earn PUCK BUCKS by shopping online at www.clubhockeycanada.ca. The amount of PUCK BUCKS you earn varies depending upon the product(s) you are purchasing. When you are shopping online, each product you see will also show how many PUCK BUCKS you earn. The PUCK BUCKS you have earned can subsequently be used to off-set hockey registration fees or team fundraising obligations. 1 Puck Buck equals $1

  • Q: Can members of the same household combine their PUCK BUCKS?
  • A: PUCK BUCKS are actually earned on behalf of your entire household, not for individual members. Multiple members of a household can purchase online and the PUCK BUCKS they earn will accumulate in one account for the household. When a member of the household goes to redeem their PUCK BUCKS they can choose which player(s) in their household they would like to use them for.

  • Q: How do I use / redeem my PUCK BUCKS?
  • A: When you wish to redeem your PUCK BUCKS, you can login to the website and click on the “Redeem” links. You will then be asked to identify what you would like to redeem your PUCK BUCKS for.

  • Q: How do I know how many PUCK BUCKS I have?
  • A: The amount of PUCK BUCKS you have will be displayed when you login to the website.

  • Q: What is the value of a PUCK BUCK?
  • A: 1 PUCK BUCK equals $1.

  • Q: I have more than one child in my household that I am collecting PUCK BUCKS for. How do I ensure all the children in my household can use the PUCK BUCKS?
  • A: When you redeem your PUCK BUCKS you will see all of the registered players in your household, however, you can only choose to redeem for one player at a time. If you would like to redeem for other players in your household, you will have to perform a separate redemption.

  • Q: I want to redeem PUCK BUCKS for both of my children’s teams or registration fees. How do I do this?
  • A: Login to the website and click on the “Redeem” links. You will be asked how many PUCK BUCKS you would like to redeem, who you would like to redeem them for, and what you would like to redeem them for. When you are asked who you would like to redeem them for, you will see all of the registered players in your household. You can choose one registered player at a time. If you would like to redeem for other players in your household, you will have to perform a separate redemption.

  • Q: I redeemed PUCK BUCKS from my account to go to my / my child’s team. How will the funds get to the team? How long will it take?
  • A: Hockey Canada will convert the PUCK BUCKS to dollars, and transfer them to the Minor Hockey Association your child is currently registered with. When you redeem your PUCK BUCKS, the website will display the Association we have on file for your child. If it is incorrect, you will have the opportunity to change it by searching from a list of all Associations in Canada. Once the funds are transferred to the Association, it will be their responsibility to ensure they are sent to the team manager.

  • Q: How will you know what team my child plays for to ensure the funds get to the correct team?
  • A: Hockey Canada has a record of the Association your child plays for and in some cases knows the team. In all cases, the Association knows the team your child plays for. Additionally, when you redeem your PUCK BUCKS you will be asked to provide the name of your child’s team.

  • Q: I released PUCK BUCKS from my account for my / my child’s registration fees. How will these funds be applied to registration fees?
  • A: Hockey Canada will convert the PUCK BUCKS to dollars, and transfer them to the Minor Hockey Association your child is currently registered with. When you redeem your PUCK BUCKS, the website will display the Association we have on file for your child. If it is incorrect, you will have the opportunity to change it by searching from a list of all Associations in Canada. Once the funds are transferred to the Association, the Association will issue a credit for you that can be applied to the following season’s registration fees.

  • Q: Can I use my PUCK BUCKS for my current year’s registration fees?
  • A: No, unfortunately once your registration fees have been paid you cannot go back and use PUCK BUCKS. You will have to use your PUCK BUCKS for next year’s registration fees.

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General

  • Q: Who is Hockey Canada?
  • A: Hockey Canada is the sole governing body for amateur hockey in Canada. In co-operation with thirteen Branch associations, the Canadian Hockey League and Canadian Inter-University Sport, Hockey Canada operates Hockey Programming across Canada. Hockey Programming means making all arrangements for amateur hockey leagues, teams and games including choosing and training coaches and referees, deciding which players may participate at which level, establishing appropriate rules and regulations for amateur hockey. As part of their Hockey Programming activities, Hockey Canada and its aforementioned partners also take responsibility for determining if transfer regulations may apply, scouting, gauging the success of certain programs in order that might improve upon them, facilitating emergency contact, providing educational opportunities, career opportunities, research and to maintaining regular electronic updates/contact with participants.

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Mobile App

  • Q: Where can I download the TeamHub mobile app?
  • A: The TeamHub mobile app is available for download at the Apple Store, and Google Play.

  • Q: I’m unable to login to the mobile app, what do I do?
  • A: In order to login and use the TeamHub mobile app, you must have a valid Club Hockey Canada account. To create an account, simply click on “Create an account” when you open the application, and follow the easy steps required create your FREE Club Hockey Canada account.

  • Q: I’ve logged into the mobile app, but am not part of a team. What do I do?
  • A: If you are a coach/manager, you need to visit www.clubhockeycanada.ca/teamhub to first create your team. If you are a player or parent, you must first accept your coach/managers invitation to join the team on TeamHub via email. Speak to your coach/manager if you haven’t yet received an invite to join!

  • Q:I’m a coach/manager and would like to create a team on TeamHub. Can I do this on the mobile app?
  • A: No, you cannot create a team using the mobile app. To create a team, visit www.clubhockeycanada.ca/teamhub and click “Get Started”. Note that you will require a valid Club Hockey Canada account to create a team on TeamHub.

  • Q:I’m a coach/manager and would like to invite my team roster to join my team on TeamHub. Can I do this on the mobile app?
  • A: No, you cannot invite team members to join your team using the mobile app. To invite team members to join your team, visit www.clubhockeycanada.ca/teamhub and login using your Club Hockey Canada username and password. Select the team you wish to invite members to, and click the “Roster” tab. On this page you have the option of inviting members to join your team one at a time, or to upload an Excel spreadsheet with your entire team roster.

  • Q: How do I send a message to members of my team on the TeamHub mobile app?
  • A: Easy! Go to your team messages via your “Teams” page, or by clicking the “Messages” icon at the bottom of your screen. Click the icon at the top right of your screen to compose and send a message. You have the option of broadcasting a message to your entire team, or to send your message to select recipients.

  • Q: I’m an administrator for my team on TeamHub and would like to input player stats. How do I go about this?
  • A: For the time being, player stats can only be updated online at www.clubhockeycanada.ca/teamhub.

  • Q: What does the red “Team Filter” bar on the events and messages screen do?
  • A: If you are part of multiple teams on TeamHub, clicking the “Team Filter” bar allows you to toggle from team to team.

  • Q: How do I refresh my messages screen?
  • A: Simply drag your screen down to refresh.

  • Q: How do I refresh my events screen?
  • A: Simply drag your screen down to refresh.

  • Q: What do the red circles to the left of my messages mean?
  • A: Unread messages.

  • Q: How do I delete a message?
  • A: Swipe left on the message you wish to delete, and click the “Delete” tab that appears. Note that this will delete the message from both your mobile app, and online version of TeamHub.

  • Q: How do I add a team event?
  • A: This feature is reserved for team administrators only. Click the “+” sign at the top right of your Events screen. Make sure you populate all required information, and click the “create event” button at the bottom of the screen. Your event will now be listed in your team’s upcoming events.

  • Q: How do I edit a team event?
  • A: This feature is reserved for team administrators only. Click on the event you wish to edit on your Events screen. At the top right of the screen, click on the “pencil” icon to edit your event. Edit all relevant information, and click the “update event” at the bottom of the screen. Your event edits will now be reflected on your events screen.

  • Q: How do I RSVP to an upcoming team event?
  • A: Click on the upcoming event you wish to RSVP to on your Events screen. To confirm your attendance, simply click on the “green circle”. Your coach/manager will now see that you are attending the event.

  • Q: I’m a coach/manager trying to see who is attending an upcoming team event. Can I do this on the mobile app?
  • A: Though members can RSVP to upcoming team events, team administrators cannot see a list of attendees to events using the mobile app. To view a list of attendees, team administrators must login to www.clubhockeycanada.ca/teamhub and click on the event to view full details.

  • Q: How do I get directions to my team’s event?
  • A: Click on the event you wish to get directions to on your Events screen. On your event details screen, simply click on the highlighted address and you will be taken to Google Maps. Note that if the address is not recognized by Google maps, you will not be able to get directions to the event using the mobile app.

  • Q: How do I send members of my team live game score updates?
  • A: This feature is reserved for team administrators only. On your events screen, click an event that is currently in progress. At the bottom of your screen, you will click a button that reads “Update Game Score”. Enter your game score, and make sure your ”send notification” tab is on (green). When you’re ready, click on the “update score” button to send a notification to team members with the live game score.

  • Q: Can I update game scores for past events using the mobile app?
  • A: This feature is reserved for team administrators only. Yes. On your events screen, click on a past event. At the bottom of your screen, you will click the button that reads “Update Game Score”. Enter your game score, and click on the “update score” button to confirm. Note that updating a game score will affect your team record (total wins and losses).

  • Q: What can I do on the Account page?
  • A: This page allows you to view your Club Hockey Canada ecard. If you do not see your ecard, you have yet to activate your FREE Club Hockey Canada membership. Click the “visit Club Hockey Canada button” to get started.

  • Q: How do I change my language preference from English to French?
  • A: Go to the “Settings” tab, and select French

  • Q: How do I turn off push notifications?
  • A: Go to the Settings tab, and click on “Push Notifications”. Here you have the option of turning off push notifications by team. You can always come back to this page if you would like to turn them back on!

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