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Program Rules

Club Hockey Canada Program Rules

The following rules apply to the Club Hockey Canada Program (the "Program") which is owned by Hockey Canada, the sole governing body for amateur hockey in Canada. By participating in the Program, you are agreeing to the following rules. As a participant in the Program, you should also review our Privacy Policy. If you have any questions with respect to the Program Rules or our Privacy Policy, you may contact customer service at support@clubhockeycanada.ca or 1.855.242.0505.

Club Hockey Canada may amend these Program Rules at any time by direct electronic notification to participants in the Program or by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted unless otherwise specified in a notice to participants.

These Program Rules are effective upon acceptance for new participants and are otherwise effective on October 20th, 2013.

1. Program Overview

1.1 The Program is offered by Hockey Canada to (a) individuals who are currently registered through Hockey Canada and one of its 13 Branch associations (the “Associations”) to play, coach, or officiate minor hockey, (b) the parents and / or guardians of hockey players under the age of 18 who are registered through Hockey Canada and one of its Associations and (c) supporters and fans who are invited to join by one of the foregoing eligible participants who has enrolled in the Program. An individual enrolled in the Program (a "Member") will receive a membership card (the "Club Hockey Canada Card") that will entitle them to rewards (the "Rewards") in the Program. These Rewards will include access to the Program website at www.clubhockeycanada.ca where Members will find offers from Hockey Canada and Hockey Canada supporters, an online store where Members can purchase items and earn benefits with these purchases that can be used to off-set hockey related expenses, as well as periodic discounts and other offers given at the retail locations of participating Hockey Canada supporters when the Club Hockey Canada Card is presented by the Member.

1.2.The Club Hockey Canada Card issued to Members is not a credit card. It identifies the holder as a Member of the Program. By using the Club Hockey Canada Card and the Rewards, the Member accepts the terms and conditions governing the Program's use as outlined in the Program Rules. The Member's right to use the Club Hockey Canada Card and the Rewards may be terminated or changed at any time. The Club Hockey Canada Card and Rewards are not transferable.

1.3. Hockey Canada reserves the right, at any point in time, to re-issue a new Club Hockey Canada Card to a Member and to cancel the existing card.

2. Enrollment

2.1.The following individuals will be automatically enrolled in the Program and mailed a Club Hockey Canada Card:

Individuals who are registered through Hockey Canada and a Branch association to play, coach (including coaches, managers & trainers), or officiate hockey

The parents and / or guardians of individuals under the age of 18 who are registered through Hockey Canada and a Branch association to play, coach or officiate hockey

Executive Members who may not necessarily be registered by Hockey Canada but have been identified as such by Hockey Canada or its member branches

2.2. The individuals identified in section 2.1 above are entitled to be Members of the Program. If you are entitled to be a Member and do not receive your Club Hockey Canada Card in the mail, you can request a card through www.clubhockeycanada.ca or by contacting the customer service centre at support@clubhockeycanada.ca or 1.855.242.0505. A Hockey Canada representative will then validate your request and mail you a Club Hockey Canada Card.

2.3. To be enrolled, an individual must have a valid address located in Canada.

2.4. Each Club Hockey Canada Card has a distinctive number ascribed to it which will be registered to the Member's name and associated with the Member's account. No Member shall have more than one Club Hockey Canada Card at any time. Any unauthorized reproduction or duplication of the Club Hockey Canada Card is fraudulent and may lead to legal action and forfeiture of Membership in the Program.

3. Card Replacement

3.1. In the event that a Member loses or damages their Club Hockey Canada Card, they can request that a replacement card be mailed to them by visiting and logging into www.clubhockeycanada.ca or by contacting the customer service centre at support@clubhockeycanada.ca or 1.855.242.0505. The number of replacement cards a Member will be permitted to request is two (2) every 12 months. If the maximum number of replacement cards has been reached by a Member and they require an additional replacement card, the Member should contact the customer service centre. The request will be escalated by the customer service representative to the appropriate Hockey Canada representative who will be responsible for authorizing or declining the request.

4. Rewards from Hockey Canada Sponsors

From time to time, Hockey Canada Sponsors will provide Rewards to Members. These Rewards may be in the form of discounts or other offers given when the Club Hockey Canada Card is presented at retail locations or the acceptance of coupons that have been provided to Members via the Website or other channels. For full details on the Rewards being provided by Hockey Canada supporters to Members, login to www.clubhockeycanada.ca.

5. Program Website — www.clubhockeycanada.ca (the Website)

5.1. Card Activation and Online Account Creation

In order to gain access to all of the Program Rewards, Members will need to activate their Club Hockey Canada Card and create an online account at www.clubhockeycanada.ca. In order to activate the card, Members will be required to enter the card number and provide their date of birth for validation. If the Member is the parent and / or guardian of a registered player who is under the age of 18 and they are not themself registered as a player, coach or official, they will be asked to provide the date of birth of the oldest child in their household that is registered to play hockey. For Members who are under the age of 13, a parent / guardian email address must be provided, and the parent / guardian will be required to validate the card activation and online account creation request by clicking on a link that will be emailed to them. For Members who are over the age of 13, an email address must be provided, and the Member will be required to validate the card activation and online account creation request by clicking on a link that will be emailed to them.

5.2. Advertising

www.clubhockeycanada.ca will display advertising from Hockey Canada and Hockey Canada supporters to Members that are 13 years of age and over. Advertising will not be displayed to members who are 12 years of age and under.

5.3. Photos and Other User Generated Content

There are features of the Website that enable Members to upload photographs and post written content if they have created an online account. This content will not be public, but will be view able by individuals that Members have invited to assist in their efforts to lower their hockey costs (see Inviting Family & Friends to Shop Online & Earn). Additionally, team and player features of the Website will enable Members affiliated with teams (as players, coaches, parents, etc.) to interact and view content posted by other Members affiliated within the same team or with friends (see TeamHub).

5.4. User Conduct

You agree that:

  • You will not post content or engage in activities that violate any other person’s rights (including copyright and other intellectual property rights) or violates the law.
  • You will not use the Website for your own commercial activities without authorization from Club Hockey Canada and you will not collect, use or disclose personal information in the course of any commercial activities without the consent of the individual.
  • You will not post sensitive information about another person.
  • You will not upload viruses or malicious code.
  • You will not employ scraping technology.
  • You will not bully, threaten, intimidate, demean or harass any person or post any content that would incite or encourage others to bully, threaten, intimidate, demean or harass any other person.
  • You will not post content that is pornographic, contains nudity, contains violence, bullies, threatens, intimidates, demeans, harasses or constitutes discrimination or hate speech.
  • You will not post content containing mature content or depict images containing alcohol or mature content.

If you violate these Program Rules, your account may be suspended or closed at the discretion of Club Hockey Canada.

6. Shop Online & Earn

Members will be able to purchase gift cards and products / services through the Website. Online purchases may have associated fees (e.g. shipping fees) that are the responsibility of the purchaser. In these cases, the purchaser will have the opportunity to review and accept the fees prior to committing to a purchase. For all purchases through the online store, Members will be awarded benefits ("PUCK BUCKS"), where 1 PUCK BUCK equals $1. These PUCK BUCKS will accrue in an account for the Member (the "PUCK BUCKS Account"). For Members that live in a household with other Members, the PUCK BUCKS of all Members in the household will accumulate in one PUCK BUCKS Account. PUCK BUCKS awarded for purchases will differ based upon the gift card or product / service being purchased, and are at the sole discretion of Hockey Canada. Through the online store, a Member will be able to see the PUCK BUCKS earned on each gift card or product / service prior to committing to a purchase. In the event that an item is returned, the corresponding PUCK BUCKS that were awarded for the purchase will be removed from the PUCK BUCKS Account.

PUCK BUCKS are non-transferable and have no intrinsic value and are not redeemable for cash by Members. In the event that a PUCK BUCKS Account is inactive (no earning or allocation of PUCK BUCKS) for a period of 12 months or greater, the PUCK BUCKS may be cancelled by Hockey Canada.

The PUCK BUCKS that accrue to a Member will be available for allocation by the Member to apply to player registration fees charged by the Associations, expenses of teams of or affiliated with the Associations (the “Teams”), and other items, goods, services or offerings that may be offered by or through the Program. PUCK BUCKS cannot be allocated unless there is a minimum of 25 PUCK BUCKS available in the PUCK BUCKS Account. PUCK BUCKS can be allocated by any Member that is 18 years of age and over, unless they live in a household with other Members that are under the age of 18, in which case, PUCK BUCKS can only be allocated by a parent / guardian Member in the household. PUCK BUCKS cannot be allocated to more than one Association or Team (in the case of allocations solely for team expenses) per Member in the same allocation. PUCK BUCKS are automatically converted to cash upon allocation of the PUCK BUCKS..

It is the responsibility of the Member to confirm the correct allocation of the PUCK BUCKS. In the event that a Member has allocated PUCK BUCKS to the wrong Association or Team, the Member must immediately contact customer service for assistance.

The Club Hockey Canada Parties (as defined in the Terms of Use) disclaim any duty, liability or responsibility of any kind whatsoever to the members, associations or teams in connection with the use, misuse, misappropriation, misapplication or misdirection of the funds once transferred to the Association or team administrator in connection with the Program, irrespective of any negligence or knowledge on the part of a Club Hockey Canada Party.

7. Inviting Family & Friends to Shop Online & Earn

All Members who have created an online account for the Website will be able to invite family and friends ("Supporter") to purchase in the online store and earn PUCK BUCKS for the household of the Member that invited them. Supporters will be required to create an online account by providing an email address and password in order to purchase gift cards and products / services and earn PUCK BUCKS for Members. As is indicated above, when Supporters make purchases and earn PUCK BUCKS for a Member, if the Member lives in a household with other Members under the age of 18, the PUCK BUCKS earned will accumulate into one PUCK BUCKS Account for the household. It will be at the discretion of a parent / guardian Member to allocate the PUCK BUCKS in the PUCK BUCKS Account. In the event that an item is returned by a Contributor, the corresponding PUCK BUCKS that were awarded for the purchase will be removed from the PUCK BUCKS Account.

8. TeamHub

TeamHub is a team management tool on the Website that permits Members of a team to manage certain aspects of their team’s administration including, but not limited to, allowing coaches, managers and other team administrators (“Bench Staff”) to manage a team roster and player availability, update team and player stats, create and share team schedules, and communicate with team Members. It also allows all Members of the Team, including Bench Staff, players and parents, to post photos and content and communicate with one another.

If you create a team using TeamHub, you will be responsible as the manager of the team for monitoring photos and other content posted through TeamHub that is available for all team Members to view, and for removing content that violates these Program Rules.

9. Reporting Abuse or Infringement of Rights

Club Hockey Canada does not moderate photos and other material contributed to TeamHub. If you are concerned about the appropriateness of the content of a photo or if you believe that the use of a photo or other content infringes your intellectual property rights (including copyright) or the intellectual property rights of another person, please contact the Bench Staff for your team on TeamHub to request that the photo removed or to advise the Bench Staff of your concerns. If the Bench Staff does not address your concerns, you may contact support@clubhockeycanada.ca. In your email, please describe the specific nature of your concern and provide us with your name, address, email address, and a telephone number where you can be reached.

In other cases, user generated content features may have links for individuals to "report abuse" if a user of the website finds the content offensive or inappropriate. You may also contact support@clubhockeycanada.ca. In your email, please describe the specific nature of your concern and provide us with your name, address, email address, and a telephone number where you can be reached.

In the event that the content posted by a Member has three (3) instances of reported abuse, the Members online account will be suspended. Online account access will be re-instated at the sole discretion of Hockey Canada. Hockey Canada also reserves the right at any time to suspend a Member's account and / or remove content that Hockey Canada deems offensive or inappropriate or that violates the terms of these Program Rules.